Contact Us

Email us

The fastest way to reach us is by email. We read every message.

Replace the address above with your real one before publishing — this is a placeholder.

Reporting a bug

If something isn't working, we can fix it much faster if you include the following details. Copy and paste this template into your email:

Browser:       Chrome 120 / Safari 17 / Firefox 121
Device:        Windows 11 / macOS / iPhone / Android
Image info:    4200 × 2800 px, JPEG, 6.8 MB
What I did:    Uploaded image, picked WebP, clicked Download
What happened: Got an error saying "Could not encode"
What I expected: A .webp file in my Downloads folder

You can find your browser version under Settings → About in any browser, or by visiting whatismybrowser.com.

What to include for other issues

• Feature requests — tell us what you're trying to do and why. "I need to resize for Twitter cards and the preset doesn't match the current dimensions" is more helpful than "add more presets."
• Visual bugs — a screenshot helps enormously.
• Privacy questions — see our Privacy Policy first; if it's not covered, email us and we'll answer directly.
• Legal or copyright concerns — use the subject line "Legal" and we'll prioritise it.

Why no contact form?

We deliberately don't have a contact form on this site. A form would require a backend server — a computer somewhere receiving your message — and that undermines the same privacy promise we make on the homepage. Email works just as well and stays under your control: you can see exactly what you sent, and you can delete it from your own outbox.

Response time

We aim to reply within 2–3 working days. It's a small team, so please be patient. Bug reports that include the template above usually get a fix in the next release.

What we can't help with

Because your images never reach us, we can't recover a file you've accidentally closed or re-download an image you've lost. Once you close the tab, the image is gone from memory — that's the design that makes the tool private.